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How can I find the product I'm looking for?

We have categorized our offered products in a simple and easy to use manner. Even if you cannot find what you're looking for, you can always search for it by simply writing it in the "Search" field and click on the "Search" button.

Our e-shop will direct you to the products relating to your search words.

How can I order?

Every product has a field in which you can enter the quantity of it you wish to order.

Once you do that, click on the "basket" icon and the quantity you entered will be added to your shopping basket. You can repeat this process as many times as you wish adding more items. When you finish your shopping, click the "Complete order" button.

This will take you to your complete basket view, where you can review your order, modify quantities, remover or even add more items if you so wish.

When you are happy with your basket, click on the "Checkout" button in order to be transferred to the shipment and payment methods pages.

How can I pay for my order?

You can pay in one of the following ways:

A. Cash on delivery
Cash payment to the delivering courier.
Fixed cost: €1,90.

Attention!

Only for orders within Greece.

B. Payment by Credit / Debit / Prepaid Card

alpha ecommercePay with Credit, Debit or Prepaid card through the secure electronic payment platform "Alpha e-Commerce" of Alpha Bank. If you choose this method of payment, during the order process you will be directed to payment system Alpha  e-Commerce, which guarantees the security of the transaction.

All payments made through electronic payment platform "Alpha e-Commerce" Alpha Bank's use TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. The information on the card (card number, CVV2, expiration date) are transmitted / transferred via the Internet in encrypted form (SSL 128-bit encryption) and is not accessible by third parties. The systems and procedures used by Alpha Bank prevent others from accessing the data and information of systems.

You can use the following credit cards: Visa, MasterCard, Maestro, American Express, Diners.

Pay with your digital wallet
Through the "Alpha e-Commerce" you are also given the option of paying through the new innovative payment service Masterpass.
masterpass

Attention!
Our company does not store or record credit card numbers, CCV2, and expiration dates of credit cards.

C. Cash Bank Transfer
If you wish, you can deposit the amount of your order to one of the following bank accounts:

Bank     alpha-bank
Account Holder:     Chrisanthi Retsou
Account No:     114002310005230
ΙΒΑΝ:     GR7201401140114002310005230
BIC:     CRBAGRAA


paypal verifiedD. Paypal

You can use the familiar and secure Paypal transaction environment. If you don't have a Paypal account, you can follow the link from our website and follow the online instructions to start using Paypal.

We also give the option to pay via this service with your credit or debit card, without the need to create a PAYPAL account.

Attention!
Our company does not store or record credit card numbers, CCV2, and expiration dates of credit cards.

When will I receive my order?

Orders received until 14:00 are shipped within 2 working days. Transit time varies country to country. Please take a look at the table below to find the days it will take for your order to arrive to you.

As soon as your order has been shipped, you will receive a confirmation email, including the tracking number so that you can follow it up if you want.

In case you are ordering from a country outside the EU, please check the customs restrictions in your area.

As it is not possible for us to check the specific laws in every country, we will not be responsible for any customs clearance costs or other limitations.

What is the shipment cost?

We have searched and negotiated the lowest possible shipment charges so that you can receive and enjoy our offered products quickly, safely and economically.
There is however a minimum shipment charge.

Orders within Greece
Courier (Within Athens): Cost €3,50 up to 2kg plus €0,90 for each additional kg.
Courier (All other destinations within Greece): Cost €4,50 up to 2kg plus €1,30 for each additional kg.
FREE SHIPMENT:
Within Athens:
For orders over 60,00€.
All other destinations within Greece: For orders over 90,00€.

Orders outside Greece.
We currently ship to the following countries: Albania, Austria, Belgium, Bulgaria, France, Germany, Denmark, Czech Republic, Switzerland, Estonia, USA, United Kingdom, Ireland, Iceland, Spain, Italy, Cyprus, Latvia, Malta, Norway, Netherlands, Hungary, Ukraine, FYROM, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Sweden, Finland.

In order to minimize the surcharge, it makes sense to place larger orders. We are very confident that the quality the items we offer will more than satisfy you.

What if I'm not happy with what I received?

We take care to offer you exactly what you ordered, and we are confident that the quality of whatever you buy from us will more than satisfy you.

If however there is something that went wrong, or you think we should improve, please let us know.

Please contact us at contact@greatfood.gr, and we'll accommodate your request in the best possible manner.

Why don't you ship in my country?

Unfortunately, the shipment cost to other countries are so high, that makes purchases not worthwhile for our customers.We are constantly searching for the best, safest, and most economical solution to include more countries to our shipment list. If you have wholesale inquiries however, please fill in the wholesale inquiry form in the Contact us section of the website.

Contact Us

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42 Alopis str, Athens - Greece
P.C. 118 53
T +30.210.95.99.698
MΚ +30.6974.95.50.74
E contact@greatfood.gr

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