ORDER INFORMATION

We have categorized our offered products in a simple and easy to use manner. Even if you cannot find what you’re looking for, you can always search for it by simply writing it in the “Search” field and click on the “Search” button.

Our e-shop will direct you to the products relating to your search words.

Every product has a field in which you can enter the quantity of it you wish to order.

Once you do that, click on the “basket” icon and the quantity you entered will be added to your shopping basket. You can repeat this process as many times as you wish adding more items. When you finish your shopping, click the “Complete order” button.

This will take you to your complete basket view, where you can review your order, modify quantities, remover or even add more items if you so wish.

When you are happy with your basket, click on the “Checkout” button in order to be transferred to the shipment and payment methods pages.

Orders we receive by 14:00 are dispatched within 2-3 working days.

In cases such as lack of product the order may be delayed a little further. The customer will be notified by e-mail of any delays.

Some inaccessible areas where the shipment lasts more than one day are excluded.

We take care to offer you exactly what you ordered, and we are confident that the quality of whatever you buy from us will more than satisfy you.

If however there is something that went wrong, or you think we should improve, please let us know.

Please contact us at contact@greatfood.gr, and we’ll accommodate your request in the best possible manner.

We now have the ability to ship our goods worldwide. In Greece we cooperate with Aeolos Courier and the rest of the world with DHL Express.

DHL Economy: A service that covers the European Union by road and is the most economical solution for your shipments. Deliveries are made within 5 working days.
The countries covered are: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, United Kingdom (England), Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Hungary Romania, Slovakia, Slovenia, Sweden, Czech Republic and Finland.

DHL Express: Service going to Europe and around the world. Delivery times for Europe can be in 1-2 working days. For the rest of the world it can take up to 4-5 working days.

Delivery times are indicative of both services. Exact delivery times may vary depending on the accessibility of the place of delivery as well as the day of the week.

Customs Services
In any country there are customs duties that are solely on the client and not our company.

PAYMENT INFORMATION

Cash payment to the delivering courier.
Fixed cost: €1,90.

Attention!

Only for orders within Greece.

Pay with Credit, Debit or Prepaid card through the secure electronic payment platform “Alpha e-Commerce” of Alpha Bank. If you choose this method of payment, during the order process you will be directed to payment system Alpha  e-Commerce, which guarantees the security of the transaction.

All payments made through electronic payment platform “Alpha e-Commerce” Alpha Bank’s use TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. The information on the card (card number, CVV2, expiration date) are transmitted / transferred via the Internet in encrypted form (SSL 128-bit encryption) and is not accessible by third parties. The systems and procedures used by Alpha Bank prevent others from accessing the data and information of systems.

You can use the following credit cards: Visa, MasterCard, Maestro, American Express, Diners.

Pay with your digital wallet
Through the “Alpha e-Commerce” you are also given the option of paying through the new innovative payment service Masterpass.
masterpass

Attention!
Our company does not store or record credit card numbers, CCV2, and expiration dates of credit cards.

You can use the familiar and secure Paypal transaction environment. If you don’t have a Paypal account, you can follow the link from our website and follow the online instructions to start using Paypal.

We also give the option to pay via this service with your credit or debit card, without the need to create a PAYPAL account.