Order Policy


Products will be shipped to the address specified by each customer during the order procedure. Shipment costs will be charged to the customer, and will be specified during the ordering process.
The Company makes all possible efforts to ship orders within the time period specified.

We now have the ability to ship our goods worldwide. In Greece we cooperate with Aeolos Courier & BOX NOW and the rest of the world with DHL.

BOX NOW: Select the Automatic Machine (locker) that is most convenient for you and your order will be sent there. Via email or SMS you will receive all the necessary information and your PIN number to collect your order. Go to the selected spot, insert your PIN and a locker will open so as you receive your parcel. The Automatic Machines operate 24/7 and so you will be able to collect your order any time you like. Easy, quickly and economically.

BOX NOW service can receive parcels of specific volume and weight. If the service is not available when you complete your order, it means that either the volume or the weight has been exceeded.

DHL Economy: A service that covers the European Union by road and is the most economical solution for your shipments. Deliveries are made within 5 working days.
The countries covered are: San Marino, Austria, Belgium, Bulgaria, France, Germany, Denmark, Switzerland, Greece, Estonia, United Kingdom (England), Ireland, Spain, Italy, Croatia, Cyprus, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Monaco, Norway, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic and Finland.

DHL Express: Service to Europe with a delivery time of 1-3 working days.

DHL Express Worldwide: Service only for United Kingdom (England) with a delivery time of 2-3 working days.

Delivery times are indicative of both services. Exact delivery times may vary depending on the accessibility of the place of delivery as well as the day of the week.

Customs Services
In any country there are customs duties that are solely on the client and not our company.

Shipment delays

Your order can be delayed for one of the following reasons:

  1. During extreme weather conditions, strikes, force majeure affecting shipment and delivery
  2. In case that email and/or phone communication with you is not possible
  3. If there is a problem during the processing of your order for example:
  • A problem with the ordered product
  • A problem with the payment
  • Your details have been incorrectly entered),etc

Risk of damage or destruction of products

Shipped products are insured for all damages during transportation. Validity of this insurance ends at the moment of receipt of the product by the customer.