Order Policy

Shipments

Products will be shipped to the address specified by each customer during the order procedure. Shipment costs will be charged to the customer, and will be specified during the ordering process.
The Company makes all possible efforts to ship orders within the time period specified.

We now have the ability to ship our goods worldwide. In Greece we cooperate with Aeolos Courier and the rest of the world with DHL.

DHL Economy: A service that covers the European Union by road and is the most economical solution for your shipments. Deliveries are made within 5 working days.
The countries covered are: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, United Kingdom (England), Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Hungary Romania, Slovakia, Slovenia, Sweden, Czech Republic and Finland.

DHL Express: Service going to Europe and around the world. Delivery times for Europe can be in 1-2 working days. For the rest of the world it can take up to 4-5 working days.

Delivery times are indicative of both services. Exact delivery times may vary depending on the accessibility of the place of delivery as well as the day of the week.

Customs Services
In any country there are customs duties that are solely on the client and not our company.

Shipment delays

Your order can be delayed for one of the following reasons:

  1. During extreme weather conditions, strikes, force majeure affecting shipment and delivery
  2. In case that email and/or phone communication with you is not possible
  3. If there is a problem during the processing of your order for example:
  • A problem with the ordered product
  • A problem with the payment
  • Your details have been incorrectly entered),etc

Risk of damage or destruction of products

Shipped products are insured for all damages during transportation. Validity of this insurance ends at the moment of receipt of the product by the customer.